*"24 Hours or Less GUARANTEED or Your Order is FREE!!!" applies ONLY to 24 hour orders. We guarantee your order will ship in 24 hours or can be picked up on the following business day, NOT that you will receive your order in 24 hours. Orders must be received before 1pm EST to ship on the following business day and before 10am EST if the order is not a business card or post card. EX. If a business card order is received on Monday at 11:30 am EST, and everything is fine with the file, the order is guaranteed to ship on Tuesday. If you will be picking up the order, even if it came in at 11:30 am, our "24 Hours or Less GUARANTEED or Your Order is FREE!!!" means it will be ready to be picked up BEFORE the END OF THE FOLLOWING business day, NOT necessarily at 11:30 am on Tuesday. If a business card or post card order is placed on Thursday after 1pm EST or on Friday before 1pm EST, it will ship or be ready to pick up on MONDAY not Saturday.
Our guarantee EXCLUDES Holidays, Weekends, Vacation Days, etc.
Remember If there is ANYTHING wrong with YOUR file, our "24 Hours or Less GUARANTEED or Your Order is FREE!!!" will NOT be applicable. Ex. If your file does not open for ANY reason, if it is missing bleed, if its not in outlines or curves, if the file format is not accepted by City Colors, etc. For ALL details on how to setup your files to avoid delays on your order visit our HOW TO PREPARE page. If the order is a "Pick Up" and is ready on time and for what ever reason our customer cannot make it before City Colors' closes, it is NOT our responsibility to give our customer the order for FREE if they did not come and pick them up.
Delays with UPS or any other courier are NOT applicable/eligible for our Guarantee. If a package is lost, its also NOT applicable/eligible for our Guarantee, standard procedures will be used.
"24 Hours or Less GUARANTEED or Your Order is FREE!!!" will cover up to $100 per customer, per day. EX. if there is an order of business cards and an order of post cards placed on the same day and they are both 24 Hour turnaround orders and its is OUR fault that the orders did NOT ship on time and the totals of both are less than or equal to $100 we will not charge you for the printing but shipping charges will ALWAYS be applied. In the event that the orders surpass $100 we will deduct the $100 from the total.

Remember, shipping charges will ALWAYS be applied when an order is eligible to be "FREE" due to OUR mistake. Ex. if business cards total $68 for the printing and $15 for shipping we will only charge $15, if due to our mistake the order is not shipped on time.

In the event of a Power Outage, Natural Disaster, Major Catastrophe or ANY OTHER event that is out of the hands of City Colors, Any and ALL guarantees are NOT APPLICABLE!!!