When placing an order, City Colors will base price (when applicable) on files submitted no matter what was put on the order. For example, if you are submitting 1,000 business cards 4/0 as a “TIFF” file and when it is opened it is an EPS file, you will be charged without notice for an EPS file. This process will be done whenever necessary.
City Colors always recommends that all files be double and even triple checked prior to being submitted to us for printing. Remember, City Colors does not alter files in any way. It is YOUR responsibility to make sure the files are 100% correct. City Colors will try to catch any mistake you may have done but does not make any promises. Never rely on City Colors to catch YOUR mistake.
Things that may happen that are 100% the client's responsibility are:
For TIFF, JPEG, Corel, & Photoshop files:
- Incorrect bleeds
- File is below 300 Dpi
- File is not in CMYK
- No crop marks provided
- Incorrect file size
For Illustrator, InDesign, Corel, or EPS files:
- All fonts and text is NOT in outlines (curves).
- Incorrect bleeds
- File is below 300 Dpi
- File is not in CMYK (ALL images in the file), there are Pantone or PMS colors
- No crop marks provided
- Incorrect file size
- OBJECTS ARE IN OVERPRINT (If something is in overprint there is a good chance it will come out wrong)
For QuarkXpress files:
- Incorrect bleeds
- File/Links are below 300 Dpi
- File/Links are not in CMYK
- No crop marks provided
- Incorrect file size
- Fonts not included
- Images not included
- Links not included
- No hard copy provided
- OBJECTS ARE IN OVERPRINT (If something is in overprint there is a good chance it will come out completely wrong)
24 Hours or Less GUARANTEED or Your Order is FREE!!!*
*"24 Hours or Less GUARANTEED or Your Order is FREE!!!" applies ONLY to 24 hour orders. We guarantee your order will ship in 24 hours or can be picked up on the following business day, NOT that you will receive your order in 24 hours. Orders must be received before 1pm EST to ship on the following business day and before 10am EST if the order is not a business card or post card. EX. If a business card order is received on Monday at 11:30 am EST, and everything is fine with the file, the order is guaranteed to ship on Tuesday. If you will be picking up the order, even if it came in at 11:30 am, our "24 Hours or Less GUARANTEED or Your Order is FREE!!!" means it will be ready to be picked up BEFORE the END OF THE FOLLOWING business day, NOT necessarily at 11:30 am on Tuesday. If a business card or post card order is placed on Thursday after 1pm EST or on Friday before 1pm EST, it will ship or be ready to pick up on MONDAY not Saturday.
Our guarantee EXCLUDES Holidays, Weekends, Vacation Days, etc.
Remember If there is ANYTHING wrong with YOUR file, our "24 Hours or Less GUARANTEED or Your Order is FREE!!!" will NOT be applicable. Ex. If your file does not open for ANY reason, if it is missing bleed, if its not in outlines or curves, if the file format is not accepted by City Colors, etc. For ALL details on how to setup your files to avoid delays on your order visit our HOW TO PREPARE page. If the order is a "Pick Up" and is ready on time and for what ever reason our customer cannot make it before City Colors' closes, it is NOT our responsibility to give our customer the order for FREE if they did not come and pick them up.
Delays with UPS or any other courier are NOT applicable/eligible for our Guarantee. If a package is lost, its also NOT applicable/eligible for our Guarantee, standard procedures will be used.
"24 Hours or Less GUARANTEED or Your Order is FREE!!!" will cover up to $50 per customer, limit to once per month. EX. if there is an order of business cards and an order of post cards placed on the same day and they are both 24 Hour turnaround orders and its is OUR fault that the orders did NOT ship on time and the totals of both are less than or equal to $50 we will not charge you for the printing but shipping charges will ALWAYS be applied. In the event that the orders surpass $50 we will deduct the $50 from the total.
Remember, shipping charges will ALWAYS be applied when an order is eligible to be "FREE" due to OUR mistake. Ex. if business cards total $68 for the printing and $15 for shipping we will only charge $15, if due to our mistake the order is not shipped on time.
In the event of a Power Outage, Natural Disaster, Major Catastrophe or ANY OTHER event that is out of the hands of City Colors, Any and ALL guarantees are NOT APPLICABLE!!!
"1000 FREE Silk Business Cards"
Only applies with your first SILK LAMINATION order. Free business card MUST
have your company business card on one side and the BELOW
promo for YOUR company on the back. Since we are TRADE/Wholesale printers, free card must have information of your Printing, Print broker, Graphic designer, or anything that refers to a company in the printing industry. Offer expires November 1, 2010.
Magnetic Stock refers to material that is Magnetic, which attracts to certain types of metals. It Does Not attract to all types of metals. City Colors does not guarantee that the magnetic attraction is powerful enough to hold up any material. It may hold up pieces of paper, but we do not guarantee it.
Silk Laminated Material
Any reference to "Silk" on our site means Plastic Matte film applied onto paper.
If you will be drop/blind shipping (sending something to an address other than your billing address), please make sure that you enter the address in the Customer Info section of the order form. Please DO NOT enter any shipping address information in the comments section of the order form. We will not be responsible if you do so and we do not catch your error and ship the order to you.
We are unable to combine orders for shipment. Each order submitted is considered an individual shipment. Remember, shipping address is imputed by our customer, yourselves. All information put in the billing and shipping addresses are your 100% reponsability. City Colors is NOT responsable for ANY errors on your part.
City Colors does not do any graphic designing services. City Colors is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspellings, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, bad or shifted cuts when no Crop Marks are provided, any object or text left in Overprint. We DO NOT make any changes on ANY files.
Submission of Artwork or Graphics
Images, designs and artwork must be submitted in CMYK format. City Colors does not print Pantone or PMS colors, they will be converted to CMYK. City Colors cannot be held responsible for any color shift that may occur in conversions from RGB to CMYK or Pantone to CMYK. Images, designs and artwork must be submitted with a minimum of 300 DPI and CMYK color mode. Customer provided artwork may vary in quality, therefore, City Colors cannot be held responsible for pixilated, blurry or distorted images. Important: City Colors will print from YOUR file. If what is sent to City Colors for printing is dark, it will print dark. If what is sent is light, it will print light. Therefore, what you provide City Colors for printing is what you will get when you receive your printed job. Once again, City Colors is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspellings, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, bad or shifted cuts when no Crop Marks are provided, any object or text left in Overprint. We DO NOT make any changes on ANY files.
Color Proofing and Matching
City Colors cannot be held responsible for matching colors or ink densities from proofs provided by customers. Screen proofs can be used to help display layout, text accuracy, image placement and proportion, but definitely not color. Important : Gang-run printing is a sheet set up to print with many different customer jobs combined to run at the same time. Colors may vary do to this type of printing. This process allows us to spread the expensive initial setup cost of running a full-color, offset job among many different customers. City Colors will print directly from the digital file(s) provided by the customer. (Important: City Colors will print from YOUR file. If what is sent to City Colors for printing is dark, it will print dark. If what is sent is light, it will print light. Therefore, what you provide City Colors for printing is what you will get when you receive your printed job.) The appearance of printed colors may be affected by UV coating (tend to get slightly darker, mostly in the yellow color) and also colors will look different depending on how bright or how dark the surroundings are where the printed work is being wiewed, therefore, City Colors cannot be held responsible for final color appearance of products. Remember we print 100% off of what was submitted to us.
City Colors will try to print the desired quantity but due to make ready sheets, uv coating, cutting, etc, there is a 5% over/under to all orders. Industry standard is 10%. We will make every effort to give the desired quantity.
It is NOT recommended to design with borders. When used we will try to try to keep the job as even as possible all aroung but always remember there is some inevitable tolerance that must be taken into consideration. We do NOT guarentee an even cut all the way aroung borders or any type of design. It is 100% acceptible to have a printed product vary or be uneven by as much as 1/8 of an inch at times. This is sometimes IMPOSSIBLE to avoid. As a result City Colors does NOT guanrentee ANY job to be 100% perfect from start to finish. Unfortunatly, that is not possible in printing or in anything in this world.
As far as final size, this may vary slightly. Normal printing standards are about 1/8th of an inch. This means if you submit a 4 x 6 the final size can really be as small as 3 7/8 x 5 7/8 (3.875 x 5.875). This is completely acceptable in the printing industry. The reason is INEVITABLE tolerances in the paper mills, on the presses, and on the cutters. However we will try our best to make the final size what is wished to be. Also City Colors has the right to upgrade paper quality without notifying the customer, but NEVER downgrading the quality of the paper nor charging extra. (ex. orders may say 80 lb. text, but print on 100 lb. text.) Also the standard paper color for 70 Lb Uncoated Linen, 70 Lb Uncoated Smooth, 100 Lb Uncoated Linen Cover & 100 Lb Uncoated Smooth Cover is WHITE.
When a job is folded, there may be INEVITABLE "cracking" along the folded spine. This happens because when you fold, you are slightly tearing/ripping a layer of the paper, which gives it the "cracked" appearance. There is nothing that can be done to prevent cracking. The only way to "hide it" a little is to design with a white background. This will not show the contrast between a dark color and the white paper fibers once it cracks.
Returns and Refunds
Customer orders have no re-sale value. Therefore, ALL SALES ARE FINAL. If there is an error that is verifiably due to City Colors, we will re-print the order at our cost 100% and match your selected shipping method (ex. If you have originally chosen ground shipping, we will ship ground at no charge. We will not upgrade the shipping method at no charge.) If the customer is at fault, they will, like City Colors, take 100% responsibility. Any defects discovered to your job must be reported to City Colors within 2 days of your order’s receipt. After the 2 days, there will be no returns or refunds. When an orders is eligible for a credit, the job must be sent back to City Colors at YOUR cost prior to any credit being given. Very important, do NOT send us the order back unless we have verified and confirmed an error on City Colors' side. If you do send it without verification the job will be discarded and the charge will remain.
Once an order is submitted to City Colors, the order is FINAL. In some cases the order will be eligible for cancellation but there will be a fee applied depending on what stage the order is at. In most cases the job will be too late to stop.
City Colors reserves the right to refuse service and/or business without disclosing any reason.
All City Colors customers agree not to hold City Colors liable for delays in shipments caused by weather conditions, shipping company delays, or any other circumstance beyond City Colors direct control (power outages, Press break down, etc). City Colors shipment and delivery dates are calculated based upon estimates provided by our suppliers. Any claim regarding delivery of your order via our preferred carrier (UPS) must be submitted within 14 days of shipment. Also City Colors does NOT consider Saturday, Sunday, ANY Holiday or Vacation Days (Are posted on home page of site when applicable) a WORKING DAY. City Colors will TRY not to delay any orders due to holidays or vacation days but they cannot be held responsible if delays occur. In the event that an order is completed and paid for but not picked up, if marked "pick up" we will hold the job for no more than 45 days. After the 45 day period we will discard the job and not refund any money back. The same rules apply for jobs that are marked "UPS" and are not shipped due to customer request.
Customer Accounts, Administrators & Users
As of April 2, 2008, all orders via our website requires our customers to register an account and it must be activated prior to submitting an order. Customer accounts will give acces to ONE account Administrator labeled as "Admin" and Several account "Users", users are optiona and assigned ONLY by the account Adminl. Remember, Users are given access to the account ONLY by the Administrator of that account. The Administrator has the ability to disable a particular User account at ANY time.
The account Administrator takes 100% reponsability of ALL the actions a User they have assigned may cause. Meaning, a User can add credit cards, pay with any credit card already listed on file, and place orders. ANY ORDER placed by the User, the account Administrator is 100% liable for that order, as the Administrator has granted the User the "right to order" by adding him.
Acceptance of Terms
The following are terms of a legal agreement between you and City Colors Digital Printing Center, Inc. ("City Colors"). By accessing, browsing and/or using this site ("Site"), you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to these terms, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, United States Copyright Law and international treaties. This Site is controlled and operated by City Colors from its offices within the United States. City Colors makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Also, City Colors is not liable for any damages resulting from violations of copyright laws or illegal use of phrases, slogans, etc. When placing an order, City Colors' customer takes full responsibility and guarentees that all material submitted to City Colors is legal for printing.
Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the State of Florida.
The copyright in all material provided on this Site is held by City Colors or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of City Colors or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, without City Colors' permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Limitation of Liability
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL CITY COLORS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF CITY COLORS OR A CITY COLORS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Any material, information or idea you transmit to or post on this Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by City Colors or its affiliates for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. Notwithstanding the foregoing, all personal data provided to City Colors will be handled in accordance with City Colors' Online Privacy Practices. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.
City Colors works only with the trade, such as print shops, graphic designers and advertising agencies.
We do not accept orders from the general public.